COTTON CLOTHING

All our pieces are crafted using low impact dyes. While this is wonderful for our planet (and our bodies), it does mean a little extra care is required to keep your garment in A1 condition, which ultimately means longer lasting.

WASH: Separately for the first 1 - 2 times. You will see a little colour bleeding out in these earlier washes, so take care to avoid washing with lighter pieces. No need to add salt - all our pieces have been pre-washed in hot water already. The mordants in low impact dyes are not as chemically rich as regular dyes though, so they don't 'fix' the same way.

DRY: In the shade always. Our low impact dyes will fade much faster if left in the sun.

DO NOT: Wash in hot water - this will ensure the colour bleeds much more than it should, and your piece will fade faster.

WOOL + CASHMERE ITEMS

Our wool beanies, ponchos, arm warmers and other wool accessories are a delicate wash only. Please be aware how your machine processes wool items, and if unsure then handwash only to avoid potential felting of the wool if the cycle is too harsh. Dry all wool items flat in the shade.

We process all orders between 9am - 5pm Monday - Friday. Your order will be dispatched within 2 business days of payment being received. Your shipping charges will be calculated at time of checkout and will be viewed by you prior to payment. All orders are provided a tracking number.

All items are sent via Australia Post with tracking ID number. Express Post options are available at checkout.

Please refer to the Australia Post Delivery Speeds page to estimate the time for your order to reach you. We post all items from postcode 2540.

Costs within Australia

FREE standard shipping on all orders over $150.00

Orders under $150.00 cost is flat rate $7.95 (express $9.99)

Orders under $250.00 cost is FREE (express $22.50)

Orders over $250.00 cost is FREE (express $25.50)

Costs to New Zealand

All items are sent via Australia Post with tracking ID number. Please let us know if you would like your parcel insured (at extra cost to you).

Orders $100.00 and under - $14.95

Orders between $100.01 - $200.00 - $27.95

Orders above $200.01 - $34.95

Europe, UK, North America

Postage will be calculated at checkout and visible to you PRIOR to payment. Shipping costs start at AU $17.95 depending on country.

All international orders will be charged according to country and total price of order. If actual shipping is vastly different to the shipping quoted and paid, the difference will be payable by the purchaser via a Paypal invoice or all monies will be refunded in full if the difference is not acceptable to the purchaser. If you believe the shipping rate quote is not correct please email us prior to purchase.

Please note: All international customers are responsible for any customs, duty or tax invoices on collection within their own country. For further info please contact your local Postal or Customs Office.

Please contact us after placing your order if you believe your postage charge is incorrect and would like a review.

We offer a simple love it or return it guarantee on all full priced items within 30 days of your order being placed. If for whatever reason you don't LOVE it, just send it back to us for a refund, store credit or exchange. Please contact us first.

Make your mama proud! Please send your items back to us carefully folded and with all buttons done up again, the way you received your piece. Please do not just 'shove' the item into a bag, as it will be returned to us severely creased. We are a small business and if your item needs ironing or other attention to be able to resell it, we will charge a $10.00 fee (taken from your refund or credit voucher). This takes up our precious time, and we have no problem charging this fee from now on.

* We offer credit notes only on sale items. Items tagged 'Final Sale' cannot be returned unless faulty.

Full Priced Items

• If your piece is faulty, we will either replace it asap or offer a refund (your choice). We will pay all postage.
• If your garment does not fit you we will replace or refund, however we ask that you pay the postage. Item must be returned within 30 days of placing the order, and in original condition, or a $10 fee will be applied.
  
• We are not responsible for Australia Post or affiliated International postal agencies losing or delaying parcels, or theft or damage. All items are sent with tracking ID, but please advise us if you wish to have your parcel insured. This will be at extra cost to you.
• We are not responsible for incorrect address advice. If your parcel is returned to us you will need to pay postage again.
• If the colour of your item is different to what you thought it would be, an exchange is possible however we ask that you pay postage. We are not responsible for variances in computer screens or perception. Even though some colours may have the same colour label (name), they may be slightly different shades of the colour.
  
• Worn or damaged items will not be exchanged or refunded.
• Any exchange/return must be completed within 30 days of placing the order.
• If, on the rare occasion that your item is out of stock, you will be offered an alternative, refund or raincheck.
• If you send an item back to us, and the returned item is severely creased or otherwise needing attention to be able to resell, we charge a $10.00 fee.

Sale Items

• We do not offer refunds or exchanges on sale items, only store credit vouchers (unless the item is faulty). * Faulty does not include perceived colour differences, or sizing issues.
  

Final Sale Items

• We do not offer any returns on items marked 'Final Sale' unless the item is faulty. (* Faulty does not include perceived colour differences, or sizing issues.)
  

Purchased an item from a Stockist?

• If you purchased an item from one of our lovely stockists and you'd like a refund or exchange, you will need to go back to them directly with your inquiry. We at Surya cannot process any refunds or exchanges with items that were not purchased directly through our website. 

Purchased an item from our market stall?

• If you purchased an item/s from any of our market or festival stalls, you will need to go back to the stall for an exchange, and contact us about this within 1 week of purchase. We do not offer refunds for items purchased from our event stalls. Please contact us to find out where we will be next.

Our Packaging

We are super proud to be 'real dirt bags' here at Surya! We made the swap to compostable packaging for all orders a few years ago. Read all about it here >

Contact Us

Still need more information? Please use the form below to email us (so that it lands in the inbox), or call us on +61 400 348 492.

If your inquiry is about shipping costs or delivery timeframes, please have a read of our Shipping Information page >