FAQ's

General

We are available Monday to Friday 10am - 5pm daily to answer all your inquiries.

No we do not have a shopfront from which to view and touch our products. We wholesale to many stores around the country though, so please contact us on info@surya.com.au to find your nearest stockist.

You can either call or text us on 0400 348 492, or email us at info@surya.com.au

Yes we wholesale our products to approved small businesses in both Australia and abroad. Please visit our wholesale page >

Payments and Ordering

We accept all major credit cards, Afterpay, Paypal, Google Pay and Apple Pay

Afterpay is an interest free payment option for Australian customers to purchase their items with the payment to be split into 4 equal payments over 2 week installments. Learn more about Afterpay >

Yes, but please be quick! Please contact us by email immediately if you need to change your order. Please use your order number as the subject reference. Once you order is shipped however, we cannot change or alter any order.

Promo or loyalty discount codes need to be entered on the shipment page when checking out. Our website is only able to accept one discount code per order. If the code is not work or you require assistance, please do not hesitate contact us on info@surya.com.au because we're here to help!

Shipping Info

Within Australia, purchases under $150 have a flat shipping rate of $7.95, and over $150 is free shipping. International shipping rates start at $17.95. Read more >

We process all orders between 9am - 5pm Monday - Friday. Your order will be dispatched within 48 hours of payment being received. Your shipping charges will be calculated at time of checkout and will be viewed by you prior to payment. All orders are provided a tracking number.

All items are sent via Australia Post with tracking ID number. Express Post options are available at checkout.

Yes, we do. Please visit our shipping information page to learn more.

Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order. You can then log into your Australia Post account and track your item through their website

Customers are responsible for paying any customs or import duties (including VAT) imposed by your country of residence (ex. Australia). Surya is legally required to declare the commercial value and include an invoice with all internationally order. Customs fees will vary between countries therefore we recommend contacting your local customers office for further information.

Returns and Exchanges

You sure can! We are happy to offer refunds, exchanges or store credits on full priced items with certain conditions. Please head to our Returns and Exchanges page for more information.

Firstly please contact us about the issue / request at info@surya.com.au

Then please send your items back to the address below, and include a short note stating your order number and the nature of the request.

SURYA
Melissa Meeks
PO Box 225
Vincentia NSW 2540

Unless an item is faulty or an incorrect item was sent, customers will be responsible for the shipping cost to return an item. However, if you purchased using PayPal you may be able to claim back the cost of your returns postage. You must activate this feature on your PayPal account BEFORE you order.

Please email us on info@surya.com.au as soon as possible, quoting your order number, so that we can fix this for you. For faulty items, please also include a photo of the fault.

Garment Info

All our pieces are crafted using low impact dyes - this is wonderful for our planet, however does mean a little extra care is required.

WASH: Separately for the first 1 - 2 times. You will see a little colour in these earlier washes, so take care to avoid washing with lighter pieces. No need to add salt - all our pieces have been pre-washed, however the mordants in low impact dyes are not as chemically rich as regular dyes.

DRY: In the shade always. Our low impact dyes will fade much faster if left in the sun.

DO NOT: Wash in hot water - this will ensure the colour bleeds much more than it should, and your piece will fade faster.
Read more >

As our dyes are low impact and do not contain harsh chemical mordants, your piece will bleed a little colour at the beginning. This is normal and shouldn't fade your item. Do not wash your item in warm or hot water as this will allow more dye to run. Please contact us if you have an inquiry about your garment dye on info@surya.com.au

Each product has it's own individual size guide on the product page. You can find this directly above the 'Add to Cart' button. Please do check each product size chart as the sizes can vary from one piece to another.

Ethics and Sustainability

Sure is! We take pride in only working with partners who follow fair trade standards, and pay workers a living wage as well as providing excellent working conditions. You can read more about our partners and makers here >

All our pieces including our clothing are produced in Nepal. We have been working closely with our people in Nepal since 2008, and have a wonderful relationship with them all and their families. We have tons of information on our blog on all aspects of our production, and have produced a Surya Film > showing our clothing being made from start to finish.

We use cotton fabric in 90% of our clothing. All our cotton is woven in country in Nepal, providing loads of local employment. It is then dyed, and transported to our production house which is around 30 kms away from where it was woven, thereby reducing transportation miles. We choose to dye in full black colours only (rather than printing), as full colour uses far less water and does not produce as much grey water run off as printed fabrics do. Read more on our low impact dyes >

You will never receive plastic in your parcel from Surya! We ship all orders using our 'Dirt Bag' satchels that can be popped in the compost ... yes compost, not just recycling! Learn more about our sustainable packaging >

We use Nepali treeless Lokta paper in our jewellery packaging. Read more on treeless paper >

We use minimal wrapping paper to secure your order, and recycled bubble wrap when needed. We always have a stock pile of used bubble wrap, as our jewellery orders are shipped from Nepal in bubble wrap - we send it on down the line to you, and encourage you to keep it and use it when needed.

Still have questions?

Please shoot us an email via our form (so that it lands in the inbox). We'll get back to you as soon as we can.

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