RETURNS AND EXCHANGES
We offer a simple love it or return it guarantee on all full priced items within 30 days of your order being placed. If for whatever reason you don't LOVE it, just send it back to us for a refund, store credit or exchange. Please contact us first and ensure the items/s are back in the post to us within the 30 day period.
Make your mama proud! Please send your items back to us carefully folded and with all buttons done up again, the way you received your piece. Please do not just 'shove' the item into a bag, as it will be returned to us severely creased. We are a small business and if your item needs ironing or other attention to be able to resell it, we will charge a $10.00 fee (taken from your refund or credit voucher). This takes up our precious time, and we have no problem charging this fee from now on.
* We offer credit notes only on sale items. Items tagged 'Final Sale' cannot be returned unless faulty.
Full Priced Items
- If your piece is faulty, we will either replace it asap or offer a refund (your choice). We will pay all postage.
- If your garment does not fit you we will replace or refund, however we ask that you pay the postage. Item must be returned within 30 days of placing the order, and in original condition, or a $10 fee will be applied.
- If you simply do not like your item, that is fine of course. We ask that you pay the return postage and that the item be returned within 30 days of placing the order. The item/s must be in original condition, or a $10 fee will be applied.
- We are not responsible for Australia Post or affiliated International postal agencies losing or delaying parcels, or theft or damage. All items are sent with tracking ID, but please advise us if you wish to have your parcel insured. This will be at extra cost to you.
- We are not responsible for incorrect address advice. If your parcel is returned to us you will need to pay postage again.
- If the colour of your item is different to what you thought it would be, an exchange is possible however we ask that you pay postage. We are not responsible for variances in computer screens or perception. Even though some colours may have the same colour label (name), they may be slightly different shades of the colour.
- Worn or damaged items will not be exchanged or refunded. This includes perfume scented clothing - we consider this as 'worn' and it will not be accepted as a return. You will receive a store credit voucher only, and less $10.00 for damage.
- Due to hygiene standards, we are unable to accept returns on earrings.
- Any exchange / return must be completed within 30 days of placing the order.
- If, on the rare occasion that your item is out of stock, you will be offered an alternative, refund or raincheck.
- If you send an item back to us, and the returned item is severely creased, smelling of perfume or otherwise needing attention to be able to resell, we charge a $10.00 fee.
- We do not offer refunds or exchanges on sale items, only store credit vouchers (unless the item is faulty). * Faulty does not include perceived colour differences, or sizing issues.
- If you exchanged your item for a full priced item (or received store credit and then purchased a full priced item), and would like a refund on the full priced item, you will receive a refund on the cash paid only. The remainder of the total (from the sale item/s) will be a store credit voucher only.
Final Sale Items
- We do not offer any returns on items marked 'Final Sale' unless the item is faulty. (* Faulty does not include perceived colour differences, or sizing issues. Please email us immediately, and with a picture of the problem.)
Purchased an item from a Stockist?
- If you purchased an item from one of our lovely stockists and you'd like a refund or exchange, you will need to go back to them directly with your inquiry. We at Surya cannot process any refunds or exchanges with items that were not purchased directly through our website.
Purchased an item from our market stall?
- If you purchased an item/s from any of our market or festival stalls, you will need to go back to the stall for an exchange, and contact us about this within 1 week of purchase. We do not offer refunds for items purchased from our event stalls. Please contact us to find out where we will be next.
We are proud to be 'real dirt bags' here at Surya! We made the swap to compostable packaging for all orders many years ago. Read all about it here >
Still need more information? Please get in touch
If your inquiry is about shipping costs or delivery time frames, please have a read of our Shipping Information page >