We offer a super simple LOVE IT or RETURN IT guarantee on all full priced items within 14 days of you receiving your item/s. Exchanges only available on sale items. Please see our full returns policy below.
Full Returns Policy
- If your piece is faulty, we will either replace it asap or offer a refund. We will pay all postage.
- If your garment does not fit you we will replace or refund asap, however we ask that you pay the postage. Item must be returned within 14 days in original condition. Exchange only on sale items.
- No refunds on SALE items - exchange only
- We are not responsible for Australia Post or affiliated International postal agencies losing or delaying parcels, or theft or damage. All items are sent with tracking ID, but please advise us if you wish to have your parcel insured. This will be at extra cost to you.
- We are not responsible for incorrect address advice. If your parcel is returned to us you will need to pay postage again.
- If the colour of your item is different to what you thought it would be, an exchange is possible however we ask that you pay postage. We are not responsible for variances in computers or perception.
- Worn or damaged items will not be exchanged or refunded.
- Any exchange/return must be completed within 14 days of receipt of the article.
- If, on the rare occasion that your item is out of stock, you will be offered an alternative, refund or raincheck.
We process all orders between 9am - 5pm Monday - Friday. Your order will be dispatched within 48 hours of payment being received. Your shipping charges will be calculated at time of checkout and will be viewed by you prior to payment. All orders are provided a tracking number.
All items are sent via Australia Post with tracking ID number. Express Post options are available at checkout.
Please refer to the Australia Post Delivery Speeds page to estimate the time for your order to reach you.
Costs within Australia
If you order is under $50.00, regular post cost is $7.95 (express $9.99)
If you order is under $150.00, regular post cost is $12.50 (express $14.50)
If your order is under $250.00, regular post cost is FREE (express $22.50)
If your order is over $250.00, regular post cost is FREE (express $25.50)
Costs to New Zealand
All items are sent via Australia Post with tracking ID number. Please let us know if you would like your parcel insured (at extra cost to you).
Orders $100.00 and under - $17.95
Orders between $100.01 - $200.00 - $29.95
Orders above $200.01 - $39.95
Europe, UK, North America
Postage will be calculated at checkout and visible to you PRIOR to payment. Shipping costs start at AU $17.95 depending on country.
All international orders will be charged according to country and total price of order. If actual shipping is vastly different to the shipping quoted and paid, the difference will be payable by the purchaser via a Paypal invoice or all monies will be refunded in full if the difference is not acceptable to the purchaser. If you believe the shipping rate quote is not correct please email us prior to purchase.
Please note: All international customers are responsible for any customs, duty or tax invoices on collection within their own country. For further info please contact your local Postal or Customs Office.
Please contact us if you believe your postage charge is incorrect and would like a review.