We offer a super simple LOVE IT or RETURN IT guarantee on all full priced items within 30 days of you placing your order. If for whatever reason you don't LOVE it, just send it back to us for a refund (or exchange of course).
Please get in touch with us prior to sending your piece back! If your item is faulty, we will email you a shipping label so you don't have to pay the cost of returning your piece.
* We offer credit notes or exchanges only on sale items. Items tagged 'Final Sale' cannot be returned unless faulty.
Full Priced Items
- If your piece is faulty, we will either replace it asap or offer a refund. We will pay all postage.
- If your garment does not fit you we will replace or refund asap, however we ask that you pay the postage. Item must be returned within 30 days of placing the order, and in original condition.
- We are not responsible for Australia Post or affiliated International postal agencies losing or delaying parcels, or theft or damage. All items are sent with tracking ID, but please advise us if you wish to have your parcel insured. This will be at extra cost to you.
- We are not responsible for incorrect address advice. If your parcel is returned to us you will need to pay postage again.
- If the colour of your item is different to what you thought it would be, an exchange is possible however we ask that you pay postage. We are not responsible for variances in computers or perception.
- Worn or damaged items will not be exchanged or refunded.
- Any exchange/return must be completed within 30 days of placing the order.
- If, on the rare occasion that your item is out of stock, you will be offered an alternative, refund or raincheck.
- We do not offer refunds on sale items, only credit vouchers or exchanges (unless the item is faulty).
- If choosing an exchange, you are responsible for all postage.
Final Sale Items
- We do not offer refunds or exchanges on items marked 'Final Sale'
- We do accept returns on final sale items if the item is faulty.
Purchased an item from a Stockist?
- If you purchased an item from on our our lovely stockists and you'd like a refund or exchange, you will need to go back to them directly with your inquiry. We at Surya cannot process any refunds or exchanges with items that were not purchased directly through our website.
We are super proud to be 'real dirt bags' here at Surya! We made the swap to compostable packaging for all orders a few years ago. Read all about it here >
Still need more information? Please use the form below to email us (so that it lands in the inbox), or call us on +61 400 348 492.
If your inquiry is about shipping costs or timeframes, please have a read of our Shipping Information page >