Love It ❤ or Return It Guarantee

If, for whatever reason you don't LOVE your piece, simply return it to us within 14 days of receiving it, for a refund or exchange*. Please see full details below.
Please contact us first (so that we know to look out for your parcel), and we do ask that you pay the return postage.

*Exchange only on sale pieces

FULL RETURNS POLICY

• If your piece is faulty, we will either replace it asap or offer a refund. We will pay all postage.
• If your garment does not fit you we will replace or refund asap, however we ask that you pay the postage. Item must be returned within 14 days in original condition. Exchange only on sale items.
  
• No refunds on SALE items - exchange only
• We are not responsible for Australia Post or affiliated International postal agencies losing or delaying parcels, or theft or damage. All items are sent with tracking ID, but please advise us if you wish to have your parcel insured. This will be at extra cost to you.
• We are not responsible for incorrect address advice. If your parcel is returned to us you will need to pay postage again.
• If the colour of your item is different to what you thought it would be, an exchange is possible however we ask that you pay postage. We are not responsible for variances in computers or perception.
• Worn or damaged items will not be exchanged or refunded.
• Any exchange/return must be completed within 14 days of receipt of the article.
• If, on the rare occasion that your item is out of stock, you will be offered an alternative, refund or raincheck.

Shipping Rates and Conditions

We process all orders between 9am - 5pm Monday - Friday. Your order will be dispatched within 48 hours of payment being received. Your shipping charges will be calculated at time of checkout and will be viewed by you prior to payment. All orders are provided a tracking number.

All items are sent via Australia Post with tracking ID number. Express Post options are available at checkout.

Please refer to the Australia Post Delivery Speeds page to estimate the time for your order to reach you.

AUSTRALIA

FREE regular shipping for all orders over $150.00

• Orders $50.00 and under

Regular Post - $7.95

Express Post - $9.99

• Orders between $50.01 - $150.00

Regular Post - $12.50

Express Post - $14.50

• Orders between $150.01 - $250.00
  

Regular Post - FREE

Express Post - $22.50

• Orders $250.01 and over

Regular Post - FREE

Express Post - $25.50

NEW ZEALAND

All items are sent via Australia Post with tracking ID number. Please let us know if you would like your parcel insured (at extra cost to you).

Orders $100.00 and under - $17.95

Orders between $100.01 - $200.00 - $29.95

Orders above $200.01 - $39.95

INTERNATIONAL SHIPPING

Europe, UK, North America

Postage will be calculated at checkout and visible to you PRIOR to payment. Shipping costs start at AU $17.95 depending on country.

All international orders will be charged according to country and total price of order. If actual shipping is vastly different to the shipping quoted and paid, the difference will be payable by the purchaser via a Paypal invoice or all monies will be refunded in full if the difference is not acceptable to the purchaser. If you believe the shipping rate quote is not correct please email us prior to purchase.

Please note: All international customers are responsible for any customs, duty or tax invoices on collection within their own country. For further info please contact your local Postal or Customs Office.

Please contact us if you believe your postage charge is incorrect and would like a review.

All our pieces are crafted using low impact dyes - this is wonderful for our planet, however does mean a little extra care is required.

WASH: Separately for the first 1 - 2 times. You will see a little colour in these earlier washes, so take care to avoid washing with lighter pieces. No need to add salt - all our pieces have been pre-washed, however the mordants in low impact dyes are not as chemically rich as regular dyes.

DRY: In the shade always. Our low impact dyes will fade much faster if left in the sun.

DO NOT: Wash in hot water - this will ensure the colour bleeds much more than it should, and your piece will fade faster.