Please don't hesitate to get in touch with any questions and inquiries you have, and we'll get back to you as soon as we possibly can.
E: info@surya.com.au
1. EMAIL US
Email is our preferred contact method, as all staff members have access to it, and you are guaranteed a reply asap.
We promise this is your best option to receive a speedy resolution to your query.
E: info@surya.com.au
2. Phone
You'd think phoning us would be the quickest way to get in touch with us, but you would be wrong!
The warehouse phone is manned
Monday to Friday, 9am - 12pm only.
Feel free to call during those hours:
0466 652 058
3. Use our Chat Bot
Our Chat Bot does a wonderful automated job of assisting with frequently asked concerns and issues - it will even track down your order for you!
We encourage you to use this new service - it's very polite!
(It's the pink button on the bottom right hand side of this screen).
POSTAL ADDRESS
PO Box 225
Vincentia NSW 2540
When getting in touch with us, we BEG you to email us. All staff have access to our emails, so it doesn't get lost in the plethora of platforms available these days - WhatsApp, Viber, Instagram message, Facebook message, voicemail, text?
Please, it must be email - we can and will answer your question much faster with email than than any other method.
After hours genuine inquiries only
0400 348 492
This is Mel's personal number, and not to be used regarding order status, additions to orders, etc.
Thank you!
Our Warehouse
Pick up your online order, or come and play dress-ups with us:
Monday to Friday, 9am - 12pm.
3/30 Duranbah Drive
Huskisson NSW 2540
Common Questions
Is your question answered below?
How do I return an item?
Please visit our Returns Portal to begin a return request. Once approved, please either ship the item/s back to us, or visit us in person at our warehouse in Huskisson to return the item/s.
We recommend reading our full Returns Policy first.
My order hasn't arrived yet!
You can track your order through Australia Post here.
If your parcel seems to be taking longer than usual, please log-in to your Australia Post account and track your item using the tracking number emailed to you by us. If needed, please lodge an inquiry with Australia Post. Please let us know then, so we can also lodge an inquiry and see what has happened.
Do you wholesale?
We sure do! Please fill in the wholesale application form online and we'll get back to you asap.
Where is my nearest stockist?
Please fill in the form below and let us know which products you’re interested in (ie, clothing, felt etc) and your postcode, and we'll get back to you asap with stores in your area.
Can I visit your warehouse?
While we don't have a showroom that you can shop from, we do offer click and collect pickup - so YES! Please select 'Pickup' at checkout and we'll let you know when your order is ready to collect. You are welcome to try it on there and exchange it on the spot if needed.
