We offer a simple love it or return it guarantee on all full priced items within 30 days of your order being placed. If for whatever reason you don't LOVE it, just send it back to us for a refund, store credit or exchange. Please contact us first and ensure the items/s are back in the post to us within the 30 day period.

Make your mama proud! Please send your items back to us carefully folded and with all buttons done up again (for example); the same way you received your piece. If your returned item needs 'attention' to be able to resell it, we charge $100.00 an hour for ironing duties (deducted from your refund or store credit amount). Please do not just 'shove' the item into a bag, as it will be returned to us severely creased. We are a small business and this takes up our precious time - we have no problem charging this fee from now on.

We offer credit notes only on sale items. Items tagged 'Final Sale' cannot be returned unless faulty.

Full Priced Items

• If your garment doesn't fit you, we offer exchanges, refunds or store credit, however we ask that you pay the postage. Item/s must be returned within 30 days of placing the order, and in original condition.
  
• If you simply do not like your item, we offer exchanges, refunds or store credit, however we ask that you pay the postage. Item/s must be returned within 30 days of placing the order, and in original condition.
• If your piece is faulty, we will either replace it asap or offer a refund (your choice). All postage on us.
  
• We are not responsible for Australia Post or affiliated International postal agencies losing or delaying parcels, or theft or damage. All items are sent with tracking ID, but please advise us if you wish to have your parcel insured. This will be at extra cost to you.
• We are not responsible for incorrect address advice. If your parcel is returned to us you will need to pay postage again.
• If the colour of your item is different to what you thought it would be for whatever reason, an exchange is possible however you pay postage. We are not responsible for variances in computer screens or perception. Even though some style variants may be named the same colour, they may be slightly different to each other. (Example: what we call 'blue' can range from the deep ocean blue to the bright blue sky. Same for 'red', same for 'green', same for 'peach, same for 'mauve' - we know you get it. Please don't assume.)
  
• Worn, washed or damaged items are not eligible for return.
  
• Dye bleeding in the wash is not considered a fault. We provide loads of information about our low impact dyes, and provide all the (simple) care instructions you need, or at least try to. You can lead a horse to water, but you can't make it drink ... please read them. Dye transferring to other items in the wash is obviously not our concern either - if you follow the care instructions provided this will not happen.
• Due to hygiene standards, we are unable to accept returns on earrings.
• Any exchange / return must be completed within 30 days of the order being placed.
• If your item is out of stock, you will be offered a refund, alternative, or store credit.
• If you send an item back to us and the returned item is severely creased, we charge $100.00 per hour ironing fee which will be deducted from your refund or store credit.
  
• If your item comes back to us clearly having been worn, you will need to pay the postage to have it returned to you. You will not receive store credit, nor a refund and no exchange either. Your piece will sit in 'limbo' until you pay the postage. (Examples of this could be but are not limited to; smelling of perfume; items left in pockets; mud on the hemline of a pair of pants etc. The list goes on.)
• If you accidentally choose 'pick-up' at checkout instead of paying for postage, no problem! When you contact us about this and we invoice you for the postage - please pay it. If we have to chase you up, we charge $100 an hour - you may end up owing us more money than just postage! Don't do that. Until postage is paid for, your parcel will sit in 'limbo' - you will not receive a refund, nor store credit and no exchange either.
• If a 'fault' return is placed under fraudulent conditions - ie, we pay the postage to have it sent back to us - but you edited photo's and lied, we charge a fee of $100 per hour for our time to try to resolve this. This fee will be taken from your refund or store credit. (Example: you fraudulently claim your piece doesn't match the size guide, so we email you a shipping label. We then spend half an hour measuring all the others to find as a replacement for you (and they all match the size guide of course). When your piece arrives back here, it also indeed matches the size guide!) * Please note - we have only had to do this once so far in 15 years. And yes we did.

Sale Items

• We do not offer refunds or exchanges on sale items, only store credit vouchers (unless the item is faulty). * Faulty does not include perceived colour differences, washing / dye issues nor incorrect sizing'.
  
• If you exchanged your item for a full priced item (or received store credit and then purchased a full priced item), and would like a refund on the full priced item, you will receive a refund on the cash paid only. The remainder of the total (from the sale item/s) will be a store credit voucher only.

Final Sale Items

• We do not offer any returns on items marked 'Final Sale' unless the item is faulty*. (* Faulty does not include perceived colour differences, washing / dye issues nor incorrect sizing'.) Please email us asap with pictures of the fault if possible.
  

Purchased an item from a Stockist?

• If you purchased an item from one of our lovely stockists and you'd like a refund or exchange, you will need to go back to them directly with your inquiry. We at Surya cannot process any refunds or exchanges with items that were not purchased directly through our website. 

Purchased an item from one of our event stalls?

• If you purchased an item/s from any of our market or festival stalls, you will need to go back to the stall for an exchange, and contact us about this within 1 week of purchase. We do not offer refunds for items purchased from our event stalls. Please contact us to find out where we will be next.

Our Packaging

We are proud to be 'real dirt bags' here at Surya! We made the swap to compostable packaging for all orders many years ago. Read all about it here >

Contact Us

Still need more information? Please get in touch

If your inquiry is about shipping costs or delivery time frames, please have a read of our Shipping Information page >